Last Updated: 01/01/2025

At Repair Saathi, we aim to provide transparent and satisfactory service to all our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for repair services booked through our platform (website).

By booking a service with us, you agree to the terms of this Refund Policy.

 

1. Eligibility for Refunds

Refunds are applicable only under the following circumstances:

  • Service not delivered: If no technician was assigned or visited you within the promised timeframe, and no rescheduling has been agreed upon.

  • Service cancelled by us: If Repair Saathi cancels your booking due to non-availability of technicians or parts.

  • Service cancelled by you (within time window): If you cancel the service within the allowed cancellation period (see section 2).

  • Prepaid booking errors: If you were charged incorrectly due to technical or billing errors.

  • Technician no-show: If the technician does not arrive and no rescheduling has been offered or accepted.

 

2. Cancellation & Refund Window

Scenario Refund Eligibility Refund Type
Cancellation > 2 hours before scheduled time Full refund (if prepaid) Original payment method / Wallet
Cancellation < 2 hours before scheduled time Visit fee may be deducted Partial refund
Technician assigned but job not started Visit fee deducted if technician reached Partial refund
Job started (diagnosis or repair initiated) No refund N/A

 

3. Mode of Refund

Refunds are issued via:

  • Original mode of payment (e.g., UPI, card, wallet)

  • Wallet balance (optional for faster rebooking)

  • Bank transfer (if required)

Please note: For third-party payment gateways, refund timelines depend on their policies and may take 5–7 business days to reflect in your account.

 

4. Non-Refundable Charges

The following are non-refundable:

  • Service visit charges, once the technician reaches your location

  • Diagnosis charges, if the issue has been inspected or checked

  • Spare parts cost, once the part has been installed or ordered on your behalf

  • Completed services, where the job has been fully delivered

 

5. Dispute Resolution

If you are not satisfied with the service or believe you are eligible for a refund, please contact our customer support team within 48 hours of the service date at:

📧 Email: [ripendra.kr@gmail.com]
📞 Phone: [+91-9304415657]

Our team will investigate the issue and respond within 2-3 business days.

 

6. Warranty vs. Refund

If your appliance shows the same issue after repair and the job is still under warranty, we will:

  • Revisit and fix it at no extra charge, or

  • Offer a partial/full refund if repair fails (at our discretion)

Warranty terms vary by service type and will be shared during booking or in your service receipt.

 

7. Contact Us

For refund-related inquiries, contact:

Repair Saathi – Refund Desk
Email: [ripendra.kr@gmail.com]
Phone: [+91-9304415657]
Website: [www.repairsaathi.com]