Refund and Returns Policy
Last Updated: 01/01/2025
At Repair Saathi, we aim to provide transparent and satisfactory service to all our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for repair services booked through our platform.
1. Eligibility for Refunds
Refunds or fee adjustments are applicable under the following circumstances:
• Service Not Delivered: If no technician was assigned or reached your doorstep within the promised appointment timeframe.
• Cancellation by Repair Saathi: If we cancel your booking due to non-availability of specialized components or emergency technical constraints.
• Technician No-Show: If a scheduled professional fails to arrive and rescheduling is rejected by the customer.
• Duplicate Charges: In case of accidental online payment double deductions.
2. Cancellation Timeline & Fees
| Scenario | Refund Eligibility | Processing |
|---|---|---|
| Cancellation > 2 hrs before slot | 100% Full Refund | Original Mode / Instant |
| Cancellation < 2 hrs before slot | Full refund minus minor visiting allowance | 3-5 business days |
| After technician has reached & diagnosed | Inspection visit charge non-refundable | N/A |
3. Spare Parts Warranty Replacement
If a replaced component malfunctions within the warranty window (30 to 90 days), Repair Saathi will replace the component free of charge without any additional labor fee.