Privacy Policy

Last Updated: 01/01/2025

Repair Saathi (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile app, or any related services (collectively, the “Platform”).

1. Information We Collect

We collect the following personal details during service booking:
• Full name and contact phone number
• Service location / delivery address in Patna
• Email address (for booking receipts and invoice communication)
• Appliance brand, model, and reported fault description

2. How We Use Your Information

• To assign and dispatch qualified technicians to your doorstep
• To communicate visit confirmations, delays, or invoice updates
• To provide post-service support, warranty tracking, and customer service
• We do not sell or lease your personal data to any third-party advertisers.

3. Data Security

We maintain technical and physical administrative safeguards designed to ensure the confidentiality, integrity, and safety of customer data against unauthorized access, loss, or alteration.