Last Updated: 01/01/2025

Repair Saathi (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile app, or any related services (collectively, the “Platform”).

By using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

a) Personal Information

We collect the following personal information when you interact with the Platform:

  • Full name

  • Mobile number

  • Email address

  • Address (for service location)

  • Payment details (processed via secure third-party gateways)

  • Appliance details (brand, model, issue description)

b) Automatic Data Collection

When you use our website or app, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage data

  • Location data (with your permission)

 

2. How We Use Your Information

We use your data for the following purposes:

  • To schedule and provide repair services

  • To communicate service updates and confirmations

  • For customer support and complaint resolution

  • To improve user experience and platform functionality

  • For marketing and promotional communication (with opt-out option)

  • To comply with legal obligations

 

3. Sharing of Information

We do not sell your personal data. However, we may share information with:

  • Verified technicians/service providers to fulfill your booking

  • Payment gateways for processing transactions securely

  • Logistics or spare parts vendors (if applicable)

  • IT and analytics providers for platform performance tracking

  • Law enforcement or regulatory bodies, if required by law

All third-party service providers are contractually bound to handle your data securely and only for the specified purposes.

 

4. Data Retention

We retain your information only as long as necessary for the purposes described in this policy, or as required by law. You may request deletion of your account and associated data at any time by contacting us.

 

5. Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for data transmission

  • Secure payment gateways

  • Access controls for internal systems

  • Regular data audits and monitoring

However, no online platform can guarantee 100% security. Use the Platform at your own risk.

 

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data

  • Correct inaccurate information

  • Request data deletion

  • Withdraw consent to data processing

  • Object to marketing communications

To exercise these rights, email us at: [ripendra.kr@gmail.com]

 

7. Cookies and Tracking

Our website may use cookies to:

  • Remember user preferences

  • Enable session management

  • Track user behavior for analytics

You can manage or disable cookies through your browser settings.

 

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We recommend reviewing their privacy policies separately.

 

9. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from minors. If you believe we have done so, contact us to delete the information.

 

10. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Your continued use of the Platform signifies acceptance of the revised terms.

 

11. Contact Us

For questions, concerns, or to request changes to your data, contact:

If you have any questions or concerns, please contact:

Repair Saathi Customer Support
Email: [ripendra.kr@gmail.com]
Phone: [+91-9304415657]
Website: [www.repairsaathi.com]