Last Updated: 01/01/2025

Welcome to Repair Saathi! These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, and services, including the online booking of repair services for home electronic appliances (collectively, the “Platform”).

By accessing or using Repair Saathi, you agree to be bound by these Terms. If you do not agree, please do not use our services.

 

1. Definitions

  • “Repair Saathi” / “We” / “Us” / “Our” – refers to the platform owned and operated by Repair Saathi, offering repair services for home appliances.

  • “User” / “You” – refers to any person accessing or using the Platform to book repair services.

  • “Technician” – refers to a third-party service provider assigned to perform the repair service.

  • “Service” – refers to the diagnosis, repair, or maintenance of home electronic appliances booked through Repair Saathi.

 

2. Services Provided

  • Repair Saathi allows users to book repair and maintenance services for various home electronic appliances (e.g., refrigerators, washing machines, ACs, TVs, etc.).

  • The actual repair services are carried out by verified third-party technicians or our in-house professionals.

 

3. Booking & Payment

  • Users can schedule appointments online by providing accurate service details, appliance information, and contact details.

  • Charges are based on the type of service, appliance, and potential spare part requirements. Estimates may be provided prior to technician visit.

  • Payment can be made via cash, UPI, card, or other accepted digital payment methods.

  • Some services may require advance payment or a service visit fee.

 

4. Service Visit & Cancellations

  • You are required to ensure technician access to the appliance during the scheduled time.

  • Cancellation or rescheduling must be done at least [e.g., 2 hours] before the appointment time.

  • If a technician arrives and is denied access, a visit fee may be charged.

 

5. Warranty

  • Repairs may come with a limited warranty, usually on parts and workmanship (typically [e.g., 30–90 days]), unless otherwise stated.

  • Warranty is void in case of:

    • Mishandling or further damage after repair.

    • Unauthorized tampering.

    • Power surges or external damage.

 

6. User Responsibilities

  • Provide accurate information during booking.

  • Ensure a safe and accessible environment for the technician.

  • Do not engage in abusive or inappropriate behavior with technicians or customer support staff.

  • Comply with applicable laws and respect the rights of others using the Platform.

 

7. Limitations of Liability

  • Repair Saathi acts as a facilitator and is not responsible for delays or non-performance caused by external factors or third-party technicians.

  • We are not liable for any indirect, incidental, or consequential damages resulting from your use of our services.

  • In no event shall our total liability exceed the amount paid by you for the specific service in question.

 

8. Technician Conduct

  • All technicians are verified through background checks and trained to provide professional service.

  • If you experience misconduct, damage, or poor service, report it to customer care immediately at [Support Email or Phone Number].

 

9. Intellectual Property

All content on Repair Saathi, including logos, trademarks, text, and media, is the property of Repair Saathi and may not be copied, distributed, or used without permission.

 

10. Termination

Repair Saathi reserves the right to suspend or terminate your access to the platform if you breach these Terms or engage in unlawful activity.

 

11. Privacy Policy

Our Privacy Policy, available at Privacy Policy, explains how we collect, use, and protect your personal data.

 

12. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Country/State]. Disputes arising shall be subject to the exclusive jurisdiction of the courts of [City/Region].

 

13. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the revised date. Your continued use of the platform constitutes acceptance of the revised Terms.

 

14. Contact Us

If you have any questions or concerns, please contact:

Repair Saathi Customer Support
Email: [ripendra.kr@gmail.com]
Phone: [+91-9304415657]
Website: [www.repairsaathi.com]